Privacy Notice
Last updated: 02/11/2023
1.WHO WE ARE AND WHAT WE DO
M:Tech Education Services Ltd (Company Number 05654088) is a UK based company provides creative extracurricular composition and music technology lessons for children aged 7-13 in UK schools. Our office address is 1st Floor, Norfolk House, 2 Pannells Court, Chertsey St, Guildford GU1 4EU. You can reach us by telephone on 01483 578114 or by email at office@mtechonline.co.uk
2. PURPOSE OF THIS PRIVACY NOTICE
This privacy notice outlines the Personal Data we collect and how we process it. It also explains your rights regarding your data. Please read it carefully and contact us if you have any questions or concerns.
3. WHO THIS PRIVACY NOTICE APPLIES TO
This notice applies to you if you:
Visit our website
Use our services
Enquire about our products and services
Use the MyMTech platform
A cookie is a small file that can be placed on your device that allows companies to recognise and remember you. We use analytics cookies on our websites to improve your experience.
4. WHAT PERSONAL DATA IS
"Personal Data" refers to information that can identify someone directly or indirectly. This includes names and online identifiers. "Special Category Personal Data" is more sensitive information, such as racial or ethnic origin, political opinions, religious beliefs, and more.
5. PERSONAL DATA WE COLLECT
FROM PARENTS / GUARDIANS / CARERS:
Full name
Postal address
Phone number
Email address
Child's full name
Child's school
Child's age
Medical information about your child
Service preferences (e.g. musical instrument choice)
Attendance history and reasons for absences
Password and account details (if you create an account with us)
Purchase history and payment details
Social media handles/username details (if you engage with us on social media)
Technical information, including IP address, browser type, and more
Information about your website visit, including page views and interactions
Feedback provided to M:Tech via our admin, finance or teaching team
FROM THIRD PARTY CONTACTS:
Full name
Email address
Home address
Organisation you work for
Technical information
Information about your website visit
6. HOW DOES M:TECH COLLECT PERSONAL INFORMATION
We collect personal data when:
PARENTS / GUARDIANS / CARERS:
Register your child with M:Tech
Access our website
Request our services
Contact our customer services team
Participate in competitions or surveys
Interact with us on social media
Leave comments/feedback via our website
We may also receive registration information about your child from their school. This is when the school accept registrations on our behalf and, with your consent, pass details onto us in order that we can communicate with you about our course, your child’s progress and send you their compositions.
THIRD PARTY CONTACTS
We collect your data when you:
Apply for work with M:Tech
Contact us with general enquiries
7. HOW DOES M:TECH USE YOUR PERSONAL DATA AND OUR JUSTIFICATIONS FOR DOING SO
PARENTS / GUARDIANS / CARERS:
To carry out our obligations in the delivery of our services and ensure that we satisfy our contract with you
To ensure you are happy with our services at all times including measuring customer satisfaction and always seek to improve what we do
Administer our business accurately
THIRD PARTY CONTACTS
To provide information about requested services
Engage with service providers
Maintain a list of potential suppliers
8. SHARING YOUR PERSONAL DATA
We may share your personal data with trusted service providers who work on our behalf, for legal reasons, or in the event of changes in our group structure. We will not sell your data to third parties.
9. INTERNATIONAL TRANSFERS
Your Personal Data may be processed outside the UK. We ensure that it has a level of protection equivalent to UK standards.
10. YOUR RIGHTS AND HOW TO COMPLAIN
You have rights regarding your Personal Data. These include:
Right to be informed
You have the right to know what personal data we collect about you, how we use it, for what purpose and in accordance with which lawful basis, who we share it with and how long we keep it. We use our privacy notice to explain this.
Right of access (commonly known as a “Subject Access Request”)
You have the right to receive a copy of the Personal Data we hold about you.
Right to rectification
You have the right to have any incomplete or inaccurate information we hold about you corrected.
Right to erasure (commonly known as the right to be forgotten)
You have the right to ask us to delete your Personal Data.
Right to object to processing
You have the right to object to us processing your Personal Data. If you object to us using your Personal Data for marketing purposes, we will stop sending you marketing material.
Right to restrict processing
You have the right to restrict our use of your Personal Data.
Right to portability
You have the right to ask us to transfer your Personal Data to another party.
Automated decision-making. You have the right not to be subject to a decision based solely on automated processing which will significantly affect you. We do not use automated decision-making.
Right to withdraw consent
If you have provided your consent for us to process your Personal Data for a specific purpose, you have the right to withdraw your consent at any time. If you do withdraw your consent, we will no longer process your information for the purpose(s) you originally agreed to, unless we are permitted by law to do so.
Right to lodge a complaint
You have the right to lodge a complaint with the relevant supervisory authority, if you are concerned about the way in which we are handling your Personal Data. The supervisory authority in the UK is the Information Commissioner’s Office who can be contacted online at:
Or by telephone on:
0303 123 1113
11. CHILDREN'S PRIVACY AND SAFEGUARDING
We prioritise children's data protection and have security measures in place. For safeguarding, refer to our Safeguarding Notice here.
12. USE OF COOKIES AND SIMILAR TECHNOLOGIES
Our website uses cookies and similar technologies. Please see our cookie notice here for details.
13. SECURITY AND STORAGE OF INFORMATION
We employ security measures to protect your data and limit access to authorized M:Tech personnel, all of whom comply with this Privacy Notice and have a duty of confidentiality. We investigate and report data breaches.
14. DATA RETENTION
We only retain personal data for necessary periods and will take steps to erase data when no longer needed.
15. MY MTECH PLATFORM
We offer the MyMTech platform to provide children with access to their M:Tech music at home. MyMTech allows children to practice, create music and explore creativity through an online sketchpad. MyMTech only displays first names and the M:Tech level a child is on and there is no personal data stored. We use cookies which track usage to improve the platform, reinforce learning and tailor the teaching they receive.
16. HOW TO CONTACT US
Address: First Floor, Norfolk House, 2 Pannells Court, Chertsey St, Guildford GU1 4EU
Phone: 01483 578114
Email: office@mtechonline.co.uk
17. CHANGES TO THIS PRIVACY NOTICE
We may update this notice periodically in response to changing legal, technical or business developments and will notify changes when required by law.
Last updated: 02/11/2023